Field Service Technician

Role Overview

• Maintenance and servicing of equipment
• Planning for correct tools and parts required to perform tasks, according to all work procedures
• Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning
• Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support
• Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs
• Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
• Uses knowledge and experience to solve standard problems for customers
• Understands system functionality and interactions of hydraulics/mechanics/electric/automation/pneumatics/materials
• Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed
• Obtain customer authorization to invoice
• Occasionally collect technical feedback in the Sales Area (inputted into Database)
• Assign simple tasks to junior staff and guide them in their completion
• Coach customer technicians on basic servicing and maintenance principles
• Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards
• Environmental Health and Safety Complies with Sandvik Mining safety policies and applicable government, customer or industry regulations or requirements
• Responsibility to identify and report any unsafe work habits, workplace incidents and/or near misses
• Perform risk assessments (“Take Five”) prior to each task
• Maintains hand tools and equipment to ensure safe operation
• Maintains orderly work area and ensures housekeeping requirements are met
• Attend Environmental, Health and Safety related trainings
• Wear the required personal protective equipment (PPE) assigned for each task

Requirements

• Diploma in a Mechanical Field and Red Seal Heavy Duty Mechanic Journeyman
• At least 3 years related experience with mining equipment is considered an asset
• Previous experience with Sandvik equipment would be an asset
• Excellent proficiency in reading schematics
• Demonstrated ability to diagnose, troubleshoot and repair mechanical issues with mining equipment
• Strong written and verbal communication skills
• Computer literacy (MS Office)
• Valid driver’s license and willingness to travel to local mine sites and across Western Canada as required
• Ability and willingness to work varied shifts (as required)
• Must be legally eligible to work in Canada

Benefits

• 2-week in/out rotation with paid travel time with assigned company vehicle
• Ample opportunity for overtime, paid in accordance with provincial standards plus night shift premium
• Tool reimbursement program & Technical Alignment Incentive
• A comprehensive compensation package including a pension plan with matching, and competitive health, dental, life, and disability benefits on day 1 of your employment
• Paid training and development opportunities as technical specialist and field service leader, including OEM equipment exposure
• Support from an experienced global network of Sandvik technicians