Director, Global Sales Operations

Role Overview

• The Senior Vice President of Global Sales Operations will be responsible for ensuring global sales processes and teams are operating optimally driving revenue, accurately forecasting, and monitoring and driving both customer and partner satisfaction and growth.
• While regional sales leadership, including the Commercial US and global sales leadership, focus on managing the interactions and relationships of sales representatives and clients and driving the achievement of revenue goals, the Global Sales Operations Leader is responsible for ensuring that sales processes run smoothly and efficiently by developing and implementing optimized processes.
• This role supports achievement of the organization’s revenue goals and listens to feedback from sales and support teams to ensure sales operations are set-up to analyze for growth, provide for a smooth customer experience, and improve efficiencies and performance.
• Develop and execute a Global Sales Operations program by collaborating with Sales Leadership and GTM teams including driving key initiatives.
• Develop an operational cadence for Sales Operations.
• Lead, manage and evaluate the sales tools, processes, policies, and programs to ensure continuous productivity, optimization, and effectiveness, with a focus on scalability and driving significant growth.
• Develop and optimize sales processes and programs as it relates to Quote-to-Cash (quoting process, pricing, configuration/terms), Deal Desk, Forecasting and supporting field direct and indirect channels.
• Exhibit a strong understanding of the sales process and act as a business advisor to the sales organization by providing insights on opportunity management to drive deal velocity.
• Build training programs/on-boarding for sales representatives with a focus on processes and supporting tools including but not limited to CRM, forecasting, generating proposals, quotes, and orders.
• Collaborate with regional sales leaders and teams to develop and execute sales management disciplines and processes (territory assignment & reviews, weekly/quarterly forecast, QBRs, pipeline analysis and development, account planning, account assignments, quota/budget allocation).

Requirements

• Bachelor’s degree or equivalent educational background in the healthcare field IT field.
• Minimum of 10+ previous SaaS leadership experience in the Healthcare IT field.
• Strong leadership skills to evaluate ongoing sales team performance and provide training and coaching when necessary.
• Communication skills for effective verbal and written communication with sales teams, operations specialist, collaborating departments and senior leadership.
• Advanced analytical and problem-solving skills to identify opportunities or sales process improvements and development and implement new strategies.
• Financial skills and business acumen to understand sales profitability and opportunities.
• Technology skills to utilize CRM and database software tools in daily tasks.
• Research and reporting skills to analyze sales data and consumer trends to create sales forecasts proven success in the achievement of quota year over year in a high growth, emerging tech organizations.
• Strategic thinking leader with a high EQ.
• Data driven, a true believer in the key metrics to drive a tech organization (CaC/Churn/ARR).
• Knowledge of oncology, mammography workflow and breast cancer screening matrix including MRI, TOMO and Ultrasound would be a plus.
• Successful forecasting through Salesforce.
• Strong interpersonal skills.
• Strong organizational skills.
• Must be a team player.