Provide live medical scribing support during telemedicine visits
Help keep charts updated, organized, and ready for provider review
Assist with chart preparation before appointments by reviewing notes, labs, medications, and relevant patient history
Enter key clinical details into the EMR, including main concern, diagnosis context, and medication information
Support lab ordering workflows, including selecting the correct lab facility, attaching diagnosis codes, and helping ensure orders are complete
Assist with reviewing referrals, authorizations, and supporting documents before patient visits
Handle prior authorizations as part of the clinic's daily workflow
Provide Spanish-English bilingual support, including real-time translation during patient interactions when needed
Help support patient coordination and scheduling workflows
Manage high volume of calls when not actively scribing
Step in for backup phone and admin support when in-office staff need coverage
Communicate clearly with the clinic team regarding urgent updates, follow-ups, and task status
Maintain high standards for confidentiality, HIPAA compliance, and documentation accuracy

Fluent in English and Spanish
At least 6 months of medical scribe experience
Willing and able to handle a high-volume phone workflow, during non-scribing hours in a fast-paced environment
Willing to support prior authorization tasks
Strong understanding of medical terminology, charting, and patient coordination
Comfortable supporting a provider during live telemedicine visits
Experience with EMR documentation, chart prep, referrals, and insurance-related workflows is a strong advantage
Able to follow established systems and adapt quickly to clinic-specific processes
Strong attention to detail and ability to stay organized while handling multiple tasks
Professional, dependable, and responsive during work hours
Experience in a medical virtual assistant, medical scribe, or healthcare administrative support role is preferred
Familiarity with Tebra/Kareo, Epic, RingCentral, or similar cloud-based systems
Experience with lab order entry, diagnosis linkage, and clinical documentation support
Experience communicating with both patients and internal teams in a bilingual setting
Experience in endocrinology or another specialty clinic is a plus

Bilingual Virtual Medical Assistant, Scribe

Key skills