Customer Service, Player Ops Trainer

Role Overview

• Design comprehensive training programs that align with business objectives and identify performance gaps through collaboration with CS management and operations teams
• Deliver engaging onboarding experiences for new hires, covering customer service skills, product knowledge, and company policies through interactive sessions
• Create dynamic training materials including presentations, e-learning modules, and interactive activities that cater to diverse learning styles
• Provide hands-on coaching to new employees during onboarding and offer constructive feedback to enhance individual and team performance
• Partner with cross-functional teams including HR, recruitment, and managers to ensure seamless onboarding and address evolving training needs
• Drive continuous improvement by staying current with industry trends, evaluating program effectiveness, and refining training processes

Requirements

• Proven experience in customer service and player operations training with a track record of successful training delivery (CRM training experience is a bonus)
• Exceptional communication skills with excellent written and spoken English, plus strong presentation and interpersonal abilities
• Instructional design expertise with strong facilitation skills and ability to create engaging, interactive training materials
• Technical proficiency with e-learning development tools and platforms preferred
• Passion for developing others with a genuine interest in training development and continuous learning
• Strong organizational skills with excellent time management abilities and positive, role-model behavior

Benefits

• Equal Opportunities Statement
• Diversity fuels our innovation, collaboration, and growth
• Commitment to creating an environment where everyone can contribute their best work and thrive