Guide daily customer interactions to successful resolutions
Own operational customer satisfaction, productivity and customer support representative (CSR) engagement and growth
Directly contribute to building a strong, positive Skydio Brand by coaching a team
Continuously improve processes and policies to enhance customer experience
Collaborate with the Skydio Mission Success Center of Excellence team to shape team training

2+ years of progressive customer support leadership experience
Prior B2B field service maintenance and repair experience is a plus
2+ years proven effectiveness at leading Support teams responsible for hardware, software and cloud products
A passion for driving successful customer outcomes in every engagement
Thrive on coaching and mentoring team members to achieve their best
Empathy, motivation and ability to engage directly with customers
Deep experience and appreciation for CRM and related tools, including Salesforce Service Cloud

Manager, Technical Support

Key skills