Actively serves a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing, and technology.
Gains an understanding of client’s use cases and desired business outcomes and helps a large number of licensed users achieve these goals via Dataiku's Product and Services.
Helps clients translate the business use cases they’re trying to crack into data science solutions and works with the customers to provide value assessments around the use cases and efficiency improvements.
Provides guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production while actively ensuring adoption and growth strategies are in place and being worked.
Implements customer engagement strategies including consistent Success Reviews, user community events, and customer participation in Dataiku community events to ensure customer engagement and satisfaction.
Leverages customer health analytics to identify customer expansion opportunities and downsell and churn risks.
Collaborates with Dataiku’s Sales team to ensure successful renewals and to expand customer relationships.

7-15 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science.
Strong verbal/written communication & presentation skills; extraordinary listening skills
Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI maturity curve.
Ease in speaking to stakeholders at all levels and various departments, from business executives to data scientists, analysts, and IT.
Must be currently based on the East Coast (Northeastern location preferred).

Strategic Customer Success Manager

Key skills