Provide customer call support and respond to customer/contractor inquiries on the efficiency and conservation program. Use knowledge of the program requirements to determine applicant eligibility.
Work with team to process customer rebate applications into a work order management system and provide quality control reviews.
Educate customers about the importance of energy efficiency and conservation and how to best implement efficiency practices.
Maintain productive relationships with internal and external clients.
Assist with weekly administrative tasks such as mail processing and managing multiple shared email inboxes. Respond to all email inquiries within 24 hours.
Work collaboratively with the program team to identify opportunities for enhancements to current processes.
Create reports summarizing operations data.

A minimum of two years working in a call center environment with external customers.
Proven track record working in a team environment.
Must be able to communicate well over the phone with customers and problem solve.
Must be proficient with MS Office using One Note, Word, Power Point, and Outlook with emphasis on Excel.
Accurate typing skills with a minimum of 40 wpm.
Excellent organizational, verbal and written communication skills.

Customer Service Specialist

Key skills