Executes and documents technical engagements, as defined by the customer’s Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products.
Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices.
Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources.
Be the Voice of the Customer. Share insights and best practices and connect with product leaders to remove technical barriers to adoption.
Be curious and proactive, staying abreast of Red Hat’s ecosystem and technology changes.

Ability to lead and deliver consultative type customer-facing engagements
Extensive experience working in enterprise software and Software-as-a-Service (SaaS) from a development, engineering, support or Quality Assurance (QA) perspective
Experience with and practical knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience)
Deep expertise in application migration and development in container platforms.
Deep experience building and deploying applications using modern CI/CD pipelines and DevOps practices.
Experience with Kubernetes and containers-based platforms such as OpenShift.
Proficient verbal and written English communication skills, with an ability to convey complex information to customers both clearly and concisely
Demonstrable presentation and facilitation skills
Experience in defining and gathering goals, requirements, and determining outcomes, which can be used to plan work to be done with customers to ultimately delivery on customer outcomes
Willingness to travel within the region, visit customers and partners, attend conferences and other events

Adoption Architect

Key skills