Assist in tracking Service Level Agreement (SLA) performance for longform and ancillary content
Monitor and track content as it moves through the customization and readiness stages
Maintain trackers and dashboards for upcoming content deliveries
Log, monitor, and triage content-related issues in ticketing systems (e.g., JIRA, ServiceNow)
Support change management efforts including new systems, workflow updates, and process changes
Coordinate with GCM onboarding, longform, and ancillary teams to support their operational needs

2+ years of experience in media operations, content management, or supply chain support
Familiarity with media formats, content workflows, and asset management systems
Strong Excel or Google Sheets skills (pivot tables, conditional formatting, etc.)
Strong written and verbal communication skills
Fluent in English and primary regional language

Program Operations Analyst

Key skills