Lead and scale multiple agile engineering teams delivering high-impact CRM integration capabilities across the Genesys Cloud platform
Own end-to-end delivery across integration domains, ensuring alignment on priorities, dependencies, and execution outcomes across teams
Drive technical strategy for CRM integrations, enabling scalable, reliable, and secure solutions across Salesforce, ServiceNow, Zendesk, and partner ecosystems
Influence architectural decisions across teams, balancing short-term delivery with long-term platform evolution and performance
Partner with Product Management and senior stakeholders to translate business priorities into execution plans that deliver measurable customer and platform impact
Build and evolve modern integration architectures using REST APIs, cloud-native services, and web-based UI frameworks
Strengthen engineering excellence by driving best practices in code quality, testing, CI/CD, and operational reliability
Develop and mentor managers and engineers, fostering accountability, growth, and a culture of collaboration and continuous improvement
Identify and resolve delivery risks early, ensuring predictable execution across complex, multi-team initiatives
Collaborate with internal architects and external partners to design and deliver strategic integrations that expand platform capabilities and ecosystem value

Proven experience leading and developing high-performing software engineering teams in cloud or SaaS environments
Strong technical background in system design, scalability, performance, and reliability
Experience working with CRM platforms or customer engagement systems
Familiarity with CRM integration interfaces such as OpenCTI, Lightning, APEX, or OpenFrame
Experience with modern JavaScript or TypeScript frameworks such as Vue or Svelte
Demonstrated ability to define and execute technical strategy aligned with business objectives
Strong cross-functional collaboration skills with product, design, and engineering stakeholders
Track record of delivering complex, multi-team technical initiatives with high quality and predictability.

Senior Manager, Development – CRM

Key skills