Customer Service Representative

Role Overview

• Coordinate and act as good service window between customers and internal departments.
• Customer-Focused Attitude
• respond to customer inquiries via phone, email, chat, or in person in a timely, professional, and courteous manner and with good communication Skills
• Provide accurate information regarding products, services, policies, and procedures
• Problem-Solving Ability
• Resolving customer complaints and issues efficiently while maintaining a positive customer experience
• Document all customer interactions, transactions, and issue resolutions accurately in the ERP system
• Maintain professionalism, confidentiality, and compliance with company and regulatory requirements
• Commitment to customer satisfaction and loyalty
• Identify customer needs and recommend appropriate solutions or alternatives
• Follow established service standards, scripts, policies, and quality guidelines
• Collaborate Teamwork
• Meet individual and team performance metrics, including response time, resolution rate, and customer satisfaction.
• Willingness to learn
• Maintain up‑to‑date knowledge of company products, services, and system updates.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree is a plus
• 1–2 years of experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to handle difficult conversations with professionalism and empathy
• Basic computer skills
• Strong attention to detail and problem‑solving abilities

Tech Stack

• ERP

Benefits

• Opportunities for career growth
• Competitive compensation (competitive base salary and performance related bonus plan)
• Benefits packages (health, commercial insurance, PTO/Holidays, and so on)
• Innovated work environment where you will be part of a dynamic and collaborative team.
• Teamwork
• At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross functional partnerships