Key skills
Communication
About this role
Role Overview
- Assist in-bound callers with account inquiries
- Resolve customer issues and provide advice
- Consistently deliver outstanding customer service
- Participate in ongoing training and coaching
Requirements
- High School Diploma or equivalent
- Bilingual (French & English)
- Exceptional communication and listening skills
- Ability to multitask and navigate through computer systems
- Digital literacy across a broad range of devices
- Flexibility, resiliency, and a positive attitude
- Integrity when managing sensitive customer information
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development
- Banking benefits and discounts