Responsible for leadership and supervision of store personnel
inventory tracking and management
achieving key performance metrics
ensuring the efficient daily operations of the store
ensuring regulatory compliance while delivering exceptional customer experience
Plan and implement strategies to drive service standards and positive sales results
Maintain brand standards in visual merchandising
Ensure consistent regulatory compliance with all state specific regulations
Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
Evaluate employee performance and identify hiring and training needs
Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
Monitor and maintain store inventory
Responsible for handling and resolving patient issues and escalations
Maintain professional working relationships with business partners
Schedule effectively within labor budget to meet the needs of the business
Maintain strict confidentiality and compliance
Perform other tasks that have been assigned by management

Bachelor’s degree preferred
four years related experience and/or training or equivalent combination of education and experience
Prior management experience, preferably in retail and/or customer service area is a plus
Must have prior cash handling experience
Must possess the ability to train, develop and evaluate a team of 40+ employees
Strong interpersonal skills and professionalism to communicate with all levels of management and staff;
ability to uphold a strict level of confidentiality and discretion
Able to communicate in conversational English to work effectively with customers and team members
operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
Ability to interact with customers and team members respectfully and politely

General Manager

Key skills