Troubleshooting & Issue Resolution: Accurately diagnose and resolve HR, payroll, benefits, and Workday-related questions; develop effective solutions and document all interactions in the HR System
Cross-Functional Collaboration: Partner with HRIS, HRBPs, payroll, benefits, and employee relations teams to escalate complex tickets and concerns
Talent Acquisition Support: Collaborate with Talent Acquisition on offer processes and assist with recruiting system troubleshooting
Workday Administration: Provide proficient support for employee and leader transactions within Workday
Regional Process Expertise: Maintain detailed knowledge of HR processes and procedures across all supported countries in the region
Quality Assurance: Review own work and that of others to ensure quality, accuracy, and relevance
Stakeholder Communication: Use clear, structured communication when influencing and connecting with colleagues and employees
Compliance & Audits: Assist with gathering and updating information for internal and external audits
Confidentiality: Ensure all employee information is maintained with strict confidentiality
Project Support: Support special HR initiatives and company-wide projects as needed

1-3 years of professional HR, Workday, payroll, or benefits experience
Passion for excellence in client service, including proactive anticipation of needs
Ability to operate effectively in a fast-moving, matrix environment
Experience supporting remote employee populations or Shared Service environments
Excellent phone etiquette and communication skills
Ability to work independently from a home office environment
Workday proficiency (preferred)
Bilingual in English and Spanish required
Fresh Service or ServiceNow experience (helpful)
Strong organizational skills and meticulous attention to detail

HR Representative, Bilingual

Key skills