Key skills
Communication
About this role
Role Overview
- Answer customers’ questions and resolving any issues they may be facing;
- Identify problem areas and flagging them to the concerned team;
- Ensure customer satisfaction, and work on collecting and tracking user's feedback;
- Work closely with the product teams to resolve issues and share customer feedback;
Requirements
- Previous experience providing support through live chats
- Fluency in English
- Strong technical and analytical skills
- Ability to provide proactive and innovative solutions
- Outstanding written and verbal skills
- Ability to understand customer's needs
- Ability to work in teams
- Customer-centric, empathetic mindset with excellent listening skills
- Ability to create simple solutions for fast results
- Passion for learning and desire for self-improvement
- Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
- Internet connection of at least 30mbs
Benefits
- Flexibility is a must, but also a big advantage
- Monthly rotating schedule with 9-hour shifts
- Trainers will support you during onboarding and afterwards
- No calls—only written communication via chats, emails, and social
- Dynamic environment with clear KPIs