Provide comprehensive support to SME business owners: Assess their financial situations, diagnose problems, and propose solutions while building rapport and understanding their needs. Deliver exceptional service through commitment to quality standards.
In communication you will always provide support to our small business customers and protect our investor returns, managing accounts with a strong focus on cash collection and aged debt clearance, always trying to minimise loans defaulting.
Successfully manage your own productivity and workload to ensure you achieve the expected service levels.
Adopt a flexible approach to work at all times, being prepared to undertake ad hoc duties which may be required to meet the ever-changing needs of our Borrowers, Investors and Business.
Comply with all appropriate regulatory and FCA guidelines which are pertinent to Borrowers, Colleagues and Investors.

This role would suit someone from a Customer facing role/environment (6 months+) within a Financial Services organisation
Experience of consistently achieving targets, SLAs, and KPIs while striving for continuous improvement
Organised with great attention to detail, and the ability to use multiple systems concurrently in the workplace
The ability to empathise with borrowers and the commitment to assist them in solving issues through your first-class customer service skills
Be a motivated and deadline-driven individual with the ability to work under pressure whilst maintaining the quality of work
You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity
Confident using approved AI tools safely and effectively to enhance your output and find a better way of working.

Flexibility: We provide a benefit allowance you can tailor to your own life and family.
Health: This includes private medical and dental, health assessments, and access to a digital GP.
Wealth: We offer life assurance, share schemes, and financial coaching.
Development: You get a dedicated annual learning allowance to help you level up.
Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
Award-winning parental leave policies.

Collections Executive

Key skills