Manager, Customer Success, APAC

Role Overview

• Manage Customer Success team activities related to onboarding, training, and professional development of team
• Enhance effectiveness and efficiency through technology and processes for Customer Success functions
• Measure effectiveness of Customer Success by tracking operational metrics, identifying areas of strength and improvement, strategizing to improve, and providing reports to leadership
• Collaborate with other teams and departments to drive customer engagement, satisfaction, and retention
• Align with other teams and departments to inspire Customer Success activities across Jamf
• Collaborate with Go-To-Market leaders and other leadership teams to deliver an optimal customer lifecycle
• Advocate for the needs of the customer cross-departmentally
• Mentor and be an escalation point for customer satisfaction or engagement issues
• Other duties and special projects as assigned
• Travel between 20 – 40 % to attend events specific to your role including international travel.

Requirements

• 4 Year / Bachelor’s Degree (Preferred)
• A combination of relevant experience and education may be considered
• Certifications in Jamf Products (Jamf 100, Jamf 200, Jamf 300) (Preferred)
• 3+ years of experience with customer interaction in digital channels (online, email, chat) (Required)
• 3+ years of experience working with customers over the phone (Required)
• 1+ years of experience developing reports or dashboards in Salesforce or equivalent experience (Required)
• Salesforce.com (or alternative CRM platform) experience (Strongly Preferred)
• Gainsight experience with CTAs and dashboards (Strongly Preferred)
• Experience operating in a Customer Success role (Strongly Preferred)
• Experience leading, coaching, mentoring, or managing a customer-facing team (Required)
• Strong knowledge of Jamf product offerings, pricing, and integrated technologies (Preferred)
• General experience with macOS, iOS, and tvOS (Preferred)
• Experience in a Customer Service role (Preferred)
• Strong communication skills
• Excellent interpersonal skills
• Excellent organizational skills
• Strong customer service skills
• Ability to communicate complex technical terms in an easy to understand, non-technical manner
• Ability to interact effectively with co-workers in a results driven culture
• Self-starter, energetic multi-tasker, highly motivated and team player
• Good listening skills
• Ability to engage with and establish trust and rapport with all levels of customers and employees
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize duties
• Strong attention to detail

Tech Stack

• iOS
• Jamf
• MacOS
• SFDC
• Go

Benefits

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• Volunteer time off to support communities.