Principal Engineer – Contact Centre Transformation
Australia
Full Time
2 weeks ago
No Sponsorship
Key skills
CloudAIRisk Management
About this role
Role Overview
- Lead solution design across APIs, AI agents, channel integration and cloud platforms
- Drive connected conversations — preserving customer context, intent and journey across channels
- Collaborate across engineering, product and design to ensure cohesive customer journeys and measurable outcomes
Requirements
- Experienced Principal Engineer (or equivalent) with hands-on delivery capability
- Strong technical judgement and can lead complex design and troubleshooting
- Comfortable working in ambiguity and driving clarity across complex initiatives
- Passionate about AI-enabled transformation, balanced with strong focus on reliability and risk management
Tech Stack
- Cloud
Benefits
- Health insurance
- Professional development
- Work-life balance