Payroll Team Leader

Role Overview

• Manage a portfolio of customers, accurately processing end to end payroll, including the preparation of payroll reports/journals;
• Manage high payslip volumes, competing demands, whilst maintaining service standards/KPIs
• Support your team members to carry out their roles effectively, auditing the teams skills and abilities, Identifying training programmes where necessary;
• Apply company policies as and when required with regards to staffing queries and Issues that arise at a supervisory level;
• Act as a coach/mentor when required for members of your team;
• Conduct regular one to ones with your team, monitoring performance and development
• Support the work of others through training sessions/Induction/supported work plans
• Process third party returns (Inc. pension returns);
• Update payroll systems with current rates, Including payscales, allowance values, pension deduction rates, NI rates and tax thresholds (employer and employee);
• Calculating pay adjustments where required, Including the calculation of outstanding holiday pay due or to be collected for leavers;
• Deal with complex payroll queries
• Weekly team leader progress meetings with payroll leaders

Requirements

• Proven payroll experience in a fast-paced environment
• Excellent time management skills and the ability to prioritise your own workload and the workload of others within your team effectively
• An understanding of HR policies and procedures and when to refer concerns to the senior team
• Has a commercial outlook as part of a traded service
• A strong understanding of local government pay and conditions
• Strong attention to detail
• Demonstrable customer service skills, including resilience when supporting customers with challenging payroll situations
• Able to operate with independent professional discretion and demonstrate a strong degree of judgement
• Excellent written and verbal communication skills with strong interpersonal and presentation skills.

Benefits

• 25 days annual leave (plus 8 days Bank Hols)
• Your birthday off
• BUPA Healthcare Cashback plan – following successful completion of probation
• Pension Scheme
• Ongoing professional development opportunities – we can offer supported study and potential funding for external qualifications
• A cracking team to work with!
• Flexible working – we can offer part time or term time hours to suit you and your family