Director of Product Management, ISO & Channel Enablement

Role Overview

• Own the Strategic Vision: Develop and execute a multi-year product strategy for the ISO channel to maximize merchant acquisition volume, maximize partner retention, and increase portfolio processing efficiency.
• Feature Prioritization: Translate the needs of high-volume wholesale ISOs, multi-MID providers, and sub-merchants into clear product requirement documentation (PRDs) and maintain a ranked development backlog.
• Collaborate with key product houses (e.g., Commerce Hub, and Clover) to wrap core transactional engines, secure tokens (TransArmor/Network Tokens), and payment endpoints into specialized packages optimized for third-party resale.
• Streamline the Funnel: Design, build, and scale configurable merchant boarding orchestration components to handle everything from automated SMB merchant self-service signups to complex, partner-driven enterprise layouts.
• Align product flows with enterprise Risk, Underwriting, and Compliance divisions to streamline automated Know Your Customer (KYC)/Know Your Business (KYB) data paths without disrupting the user acquisition funnel.
• Serve as the authoritative product voice representing Fiserv's ISO platform to internal stakeholders, partner leadership groups (C-Suite), and external industry forums.
• Collaborate with the sales and marketing networks to build competitive go-to-market initiatives, pricing engines, contract options, and developer sandboxes.
• Implement tracking parameters to evaluate platform performance, funnel drop-off points, configuration bottle-necks, and portfolio health indicators.
• Update system workflows to comply with shifting card network regulations, ensuring data structures cleanly differentiate and capture compliance indicators for both Cardholder-Initiated (CIT) and Merchant-Initiated (MIT) recurring payment cycles.

Requirements

• Minimum of 8+ years of progressive product management experience within the payments, fintech, or corporate merchant banking industries.
• At least 3+ years leading complex product portfolios, engineering-heavy domains, or platform initiatives in a matrixed enterprise landscape.
• Deep, operational understanding of the Merchant Acquiring and ISO distribution architecture —including merchant boarding, multi-MID splits, underwriting criteria, interchange optimization strategies, and merchant gateways.
• Proven track record deploying technical, developer-centric product specifications including RESTful APIs, multi-layered security tokens, orchestration layers, webhooks, and drop-in hosted UI portals.
• Bachelor’s degree in a technical or business-related field (Computer Science, Business Administration, Engineering) or equivalent practical experience.
• Must currently possess valid and unrestricted U.S. work authorization to be considered for this role.

Benefits

• Up to 20% travel