Senior People Operations Specialist

Role Overview

• Drive system design, project execution, and process mapping to identify automation opportunities and deploy AI-enabled tools that align with global best practices.
• Act as liaison to the HR AI Lead, translating high-level AI ambitions into functional People Ops prototypes. While the AI Lead drives the 'how' of technology adoption, you define the 'what' by ensuring AI applications are grounded in HR compliance and lifecycle integrity.
• Serve as the primary expert for Tier 2 and Tier 3 exception cases, applying regulatory and employment law knowledge to provide compliant, nuanced resolutions for a global workforce.
• Own the end-to-end lifecycle and compliance for the flexible workforce, partnering with Legal to mitigate co-employment risks.
• Lead comprehensive HRIS audits, utilizing HR knowledge to remediate gaps and design robust governance controls.
• Design and maintain SOPs and runbooks that translate complex procedural scenarios into scalable content for the broader team.
• Drive the transition to an HR Shared Services model by bridging the gap between technical infrastructure and professional HR service delivery.
• Deliver accurate and empathetic support to managers and employees on complex scenarios, ensuring a high-quality customer experience that directly contributes to a positive and engaged workforce.
• Collaborate with the HR AI Lead to establish baseline performance metrics, utilizing data-driven insights to measure the cost savings and efficiency gains realized through AI enhanced workflows.

Requirements

• 3-5 years of hands-on HR/People Operations experience supporting the full employee lifecycle in a fast-paced environment.
• Strong working knowledge of HR processes, employment documentation, and core compliance concepts (e.g., audits, data privacy, record keeping).
• Experience working with at least one modern HRIS (Workday preferred) and comfort navigating data, workflows, and configuration at a functional level.
• Demonstrated experience managing complex HR cases or working within a tiered case management or ticketing model.
• Proven track record of mapping, documenting, and improving processes, including creating clear SOPs, checklists, and training materials.
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities and deadlines with minimal supervision.
• Excellent written and verbal communication skills, with the ability to explain HR processes and decisions clearly to employees and managers.
• Experience supporting or coordinating with a contingent workforce program, a plus.
• Familiarity with analytics, reporting, or visualization tools (e.g., Excel/Sheets, BI tools) to support people reporting and insights, a plus.
• Experience using AI-powered tools in your day-to-day work and an interest in AI adoption, a plus.
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role
• but those are qualities we value at Greenhouse.

Benefits

• medical, dental, and vision insurance
• basic life insurance
• mental health resources
• financial wellness benefits
• fully paid parental leave program
• short-term and long-term disability coverage
• 401(k) plan and company match
• up to 14 scheduled paid holidays
• up to 80 hours of paid sick leave
• paid vacation time annually
• flexible paid time off (PTO)