Manage all aspects of customer installations and telecommunications projects from contract through customer acceptance
Maintain project timelines, customer commitments, and installation milestones while coordinating updates between carriers, vendors, IT teams, and internal stakeholders
Review customer communications and respond promptly and professionally throughout the day
Navigate multiple carrier portals to monitor order progress, provisioning updates, and installation timelines
Lead weekly customer status calls for multi-location projects and provide organized post call summaries including action items and next steps