Project Coordinator

Role Overview

• Manage all aspects of customer installations and telecommunications projects from contract through customer acceptance
• Maintain project timelines, customer commitments, and installation milestones while coordinating updates between carriers, vendors, IT teams, and internal stakeholders
• Review customer communications and respond promptly and professionally throughout the day
• Navigate multiple carrier portals to monitor order progress, provisioning updates, and installation timelines
• Lead weekly customer status calls for multi-location projects and provide organized post call summaries including action items and next steps
• Maintain detailed Excel workbooks tracking customer locations, implementation progress, timelines, and outstanding items
• Collaborate cross functionally with provisioning teams, NOC teams, sales teams, and pre-sales operations throughout the implementation process
• Support incoming calls through a shared support queue during business hours and participate in after-hours support rotation with the broader team
• Document customer communications, updates, and follow up activities within internal systems
• Support customer escalations professionally and proactively while helping drive timely resolution
• Represent Threshold Communications in a professional, knowledgeable, and customer-centric manner at all times

Requirements

• Previous telecommunications industry experience strongly preferred, though candidates with strong project management experience may also be considered
• Exceptional organizational skills and attention to detail
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast moving environment
• Comfortable working across Slack, Microsoft Teams, email, Excel, and multiple web based carrier platforms
• Ability to work independently while also collaborating effectively across teams
• Strong customer service mindset with the ability to communicate professionally across all levels of an organization
• Proficiency within Microsoft Office Suite, particularly Excel