Commercial Operations Associate

Role Overview

• Enable efficient day-to-day commercial operations for the Market Access team by coordinating project pricing and approvals, maintaining accurate pipeline data across systems, and managing commercial content and collateral.
• Build project pricing and costing calculations in Kantata using inputs from Account Leads, Project Leads, and stakeholders to produce complete and internally consistent budgets for review.
• Review available margin information, validate key assumptions and inputs, and flag missing information or exceptions to the appropriate owners to prevent delays and rework.
• Capture Out-of-Pocket (OOP) budget inputs with Project Leads and document assumptions clearly to improve pricing accuracy and downstream delivery planning.
• Update pricing and budgeting details for change orders by revising inputs and ensuring the latest figures are reflected accurately and routed through the correct internal process.
• Manage discount approval workflows by gathering required inputs, maintaining organized documentation, and following up to ensure timely completion and auditability.
• Partner with Project Management to obtain delivery readiness approvals by confirming required inputs are complete, submitted on time, and documented in alignment with team expectations.
• Own pipeline data entry and upkeep in NetSuite by maintaining accurate opportunity attributes and segmentation tags to improve forecasting and leadership visibility.
• Lead the weekly pipeline review meeting by preparing and circulating the pipeline view and agenda, confirming updates with Account Leads and Sales, capturing actions and decisions, tracking follow-through, and escalating blockers that stall progress.
• Reinforce standard Salesforce workflows by answering process questions, documenting “how-to” steps, coordinating issue resolution with system administrators, and aligning Salesforce and NetSuite records to reduce duplication.
• Maintain historical pricing benchmarks and organize Market Access collateral by applying version control and consistent repository structure so teams can quickly find current, approved content.

Requirements

• Bachelor’s degree (or equivalent practical experience); field of study not required, but business, finance, operations, economics, or related disciplines are preferred.
• 0–2 years of experience (including internships, co-ops, or entry-level roles) in operations, sales operations, business coordination, finance support, consulting operations, or professional services.
• Demonstrated comfort working with numbers and structured data, including checking calculations and identifying inconsistencies in inputs.
• Proficiency in Microsoft Excel or Google Sheets, including using basic formulas; pivot table capability is preferred.
• Experience with or exposure to commercial systems such as Kantata, NetSuite, or Salesforce (customer relationship management system), gained through coursework, internships, or professional experience.
• Ability to run structured recurring meetings, capture decisions and action items, and communicate clear next steps to multiple stakeholders.
• Strong organizational skills with demonstrated follow-through across multiple parallel requests and deadlines.
• Ability to maintain organized documentation and apply discretion when handling sensitive commercial or client information.
• Interest in life sciences, pharmaceutical/biotechnology consulting, Market Access, or commercial operations environments.

Benefits

• Competitive salary plus bonus scheme
• Medical, dental, and vision insurance options
• 401(k) plan with employer match
• Generous amount of paid time off annually + 10 paid holidays
• Flexible spending accounts for health and dependent care
• Employee Assistance Program
• Paid short-term and long-term disability coverage