Manager I, Learning – BioPlus Specialty Pharmacy

Role Overview

• Responsible for ensuring successful implementation of high-quality performance solutions to the company and/or specific clients.
• Manages a team of Learning & Development associates responsible for the delivery of learning solutions to meet client needs and objectives.
• Consults with clients to understand strategic objectives.
• Oversees the consistent practice of performance consulting with clients to identify the root causes of performance gaps.
• Ensures alignment of local efforts with Enterprise strategic objectives.
• Oversees the formulation of teaching outlines, instructional methods, and/or teaching aids.
• Ensures courses and other educational information support the overall business objectives.
• Oversees the utilization of performance consulting skills in the development of training materials for associates.
• May conduct training sessions for clients or Learning & Development associates.
• Oversees the implementation of effective training feedback mechanisms to improve training programs and to assess the impact of the investment made in training.
• Partners with the Director to develop and implement market or business segment training strategy that aligns with the departmental/enterprise Learning & Development strategy.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Requirements

• Requires BA/BS degree in education, communication, business management, organizational effectiveness or related field
• A minimum of 4 years management and/or leadership experience
• Minimum of 5 years training experience
• Prior L&D experience (both training and curriculum design) are a must for this role!
• 4+ years of experience working in a call center is a must!
• Pharmacy or healthcare setting is highly preferred.
• Thorough understanding of implementing training programs that span multiple lines of business.
• Comfortable training and presenting to large groups
• Excellent understanding of adult learning principles.
• Previous project management experience.
• Experience with change management.

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs (unless covered by a collective bargaining agreement)
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources