Receive customer maintenance requests through CMMS, email, telephone, or other methods and accurately enter requests into the CMMS
Review maintenance requests to ensure all required information is complete and accurate
Obtain missing information from requestors, facilitators, facility managers, or building managers as needed
Coordinate with facility managers to receive and input projects into the CMMS
Forward and assign maintenance requests to the appropriate personnel, agencies, contractors, or teams based on established processes
Obtain government direction for requests without predetermined execution methods
Track work executed by other contracts or agencies and provide weekly status updates until completion
Generate weekly status reports including open requests, closed requests, and custom reporting metrics
Assist facility managers, building managers, and other stakeholders with updating project and work request statuses
Coordinate with facility branches globally to support reporting, dashboards, and tracking of service requests and projects
Ensure project documentation is complete, accurate, and properly uploaded into tracking systems

Active TS/SCI clearance with CI Polygraph
Associate’s degree in Business Management, Engineering, Construction Management, or related field; or certification in Construction Management or similar discipline
Minimum 6 years of relevant experience
Ability to work independently and collaboratively within teams
Proficiency with Microsoft Office applications and similar software tools
Strong time management and organizational skills
Excellent written and verbal communication skills
Strong customer service and stakeholder engagement skills

Global Production Controller

Key skills