Manage central inbound and outbound phone and email channels related to mortgage financing, building savings and installment loans.
Respond to and resolve general and specific inquiries in the areas of mortgage financing, building savings (Bausparen) and installment loans.
Perform administrative tasks with care and attention to detail.
Provide support to sales partners in the EUROPACE environment.
Independently handle disbursement/payment issues, including preliminary review of documents and tracking of outstanding items.
Process requests in a structured manner and implement administrative solutions.

Completed commercial vocational training, ideally with a focus on banking, mortgage financing or installment loans — but not required.
Excellent German language skills (minimum C1) in both spoken and written communication.
Confident use of MS Office.
Openness to new systems and processes.
Experience in mortgage financing, installment loans or financial services is a plus, but not mandatory.
§34i qualification is desirable or willingness to obtain it during onboarding.
Service orientation, empathy, ability to concentrate and an authentic, responsible demeanor.

Remote work, sabbaticals, workation and 30 days of annual leave, which you can extend by 20 days.
If you are located in the Lübeck, Hamburg or Berlin area, a workspace in our attractive offices is available if needed.
You will receive a personalized roadmap for your development within the company. We support and promote you from day one.
Bike leasing, subsidy for the Deutschlandticket, company pension scheme, employee offers, corporate sports, annual health budget of €300 and much more.
State-of-the-art software and hardware tools for optimal working conditions.

Customer Service Manager – Mortgage Financing

Key skills