Support inbound and outbound call campaigns, educating both prospective and current members about Devoted products, answering questions, and assisting with the completion of enrollment applications in compliance with Medicare requirements
Establish rapport with prospective members by demonstrating a friendly, positive demeanor, patience, and empathy, while assessing their needs through effective questioning and active listening to offer solutions that convert them into customers
Assist current members in evaluating their coverage, identifying gaps, and making appropriate plan changes when necessary, all while meeting and exceeding sales quotas and consistently achieving quality and productivity goals
Support ongoing projects and execute all responsibilities in alignment with directives from the Telesales Leadership Team
Transition from Telesales duties after the Annual Enrollment Period (AEP) to supporting the Member Service Guide team from December 15 through March 31, focusing on member service, engagement, and retention to ensure a seamless experience

Possession of a valid/current state health insurance license or the ability to obtain one before the start date
Complete and maintain required Continuing Education Credits as required by States to maintain license
Flexibility to work weekends and evenings as required by business needs
Strong interpersonal skills, including the ability to build relationships, actively listen, and demonstrate empathy
Problem-solving ability to identify opportunities, offer solutions and handle objections effectively
Proactive and results-oriented mindset, capable of working independently and collaboratively within a team
Demonstrated commitment to compliance, ethical conduct and goal achievement
Proficiency in computer operations, with the ability to navigate multiple systems simultaneously
Excellent time management, prioritization and adherence to schedules

Licensed Telesales Agent

Key skills