Senior Manager, Success Architecture

Role Overview

• You will lead your team to serve a portfolio of Salesforce's largest and most strategic customers, ensuring those customers successfully adopt, deeply integrate, and continuously derive business value from Salesforce.
• You will develop the strategy, programs, and operational cadences to effectively leverage your team's technical depth and deliver best-in-class engagements across customer segments.
• As a member of our Customer Success leadership team, you will advocate for your customers and your team by driving alignment across Account Success, Product, and Support.
• You will build and develop a high-performing team that lives Salesforce's values, empowering your Success Architects to be the definitive technical resource for enterprise customers, guiding them through complex engagements and positioning Salesforce as mission-critical infrastructure.
• As a technical leader, you will directly influence customer health, retention, and expansion outcomes by ensuring your team delivers high-quality engagements across the full Success Architect portfolio, including identity management, Enterprise Mobility Management, Salesforce AI, migrations, workflow automations, and platform extensibility.
• You will contribute to Salesforce's Customer Success vision and strategy, and deliver team targets and key metrics through operational excellence and disciplined execution.
• This role calls for a hands-on, "get it done" leadership approach. You will engage in account strategy for key and at-risk customers, model technical best practices for your team, and develop case studies and references that showcase the value of Salesforce at scale.
• You will align the full Salesforce ecosystem to customer needs and foster a vibrant, inclusive team culture that inspires people to do their best work.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Business, or a related field.
• 14+ years of relevant work experience in Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, or Technical/Solutions Architecture.
• Experience leading a technical team in the enterprise software space, with direct oversight of engagement deliverables and customer executive alignment.
• A track record of building and growing a high-performing team through talent acquisition, onboarding, and development, characterized by strong productivity and excellent morale.
• Hands-on experience with the Salesforce platform, including its extensibility, APIs, integration ecosystem, and enterprise deployment patterns, with strong familiarity across identity (SAML, SSO, SCIM), eDiscovery and DLP, and key SaaS integrations.
• Proven ability to navigate, escalate, and resolve complex customer challenges across large-scale, distributed enterprise environments.
• Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-level.
• Track record of delivering against targets and KPIs, with proven success establishing a clear vision and driving change within a customer-facing organization.

Benefits

• Our benefits and resources support you to find balance and be your best
• AI agents accelerate your impact so you can do your best