Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products.
Write sample code, client libraries, and contribute to Open Source projects.
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
Resolve customer service issues and skillfully manage complex customer service problems.
Manage customers' expectations and experience in a way that results in high customer satisfaction.
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
Assist with the design and delivery of product and other technical training.
Review support cases for technical and troubleshooting accuracy.
Define and describe technical best practices.
Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
Complete assigned project responsibilities.
Meet the monthly goals on KPIs such as CSAT, Productivity.

BTech/BS degree in a technical field preferred with a strong academic record.
2 to 8 years engineering / programming work experience.
Lightning Experience
Lighting Web Components & Aura
Modern Javascript
Apex(Synchronous and Asynchronous)
Integration
REST/SOAP/Bulk API
Debugging/Troubleshooting Errors
Visualforce
Sites/Communities/ Force.com
SOQL/SOSL
Deployment
Metadata API/ANT Migration tool/CLI
Flows/Process Builder
Authentication, SSO/Auth Provider
Event driven architecture
Platform Events, Streaming API, Change data capture
Field Service Lightning (FSL)
Mobile Dev
Excellent written and verbal communication skills
Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
Understanding of database concepts and data management (RDBMS) and SQL

Technical Support Engineer

Key skills