About this role

Receive and respond to all communications within mandated service level
Diagnose and resolve all identified Tier 1 troubleshooting opportunities with >85% First Call Resolution
Gather and document all identified information within the ticket
Provide critical feedback from customer interactions to help refine and advance our technology
Perform other duties and/or special projects as assigned

Bachelor’s Degree with 1+ years’ experience in a technical Customer Support position
High school diploma or GED with a minimum of 2+ years of experience in a technical Customer Support role
1+ years’ experience with various Customer Support and CRM Tools preferred (such as Zendesk, Jira, Confluence, and/or Salesforce)
Excellent communication and presentation skills
Customer orientation and ability to adapt and respond to different types of characters

Customer Support Representative

Key skills