Key skills
Switching
About this role
Role Overview
- Monitor & provide first level support for network issues
- Assist team with ticket creation and follow up with assigned technicians
- Troubleshooting skills
- Analytical skills
- Customer service skills/etiquette
Requirements
- Qualification or Professional Certification in Electrical/Electronic Engineering or Information System or Computer Science or Tertiary Level Physics/Mathematics or IT or Networking or Routing/Switching or similar fields
- Knowledge and experience in networking, CS, IS, IT, ICT, telecommunications and power systems
- Some experience in the telecommunications sector
- Experience in dealing with a diverse customer base
Tech Stack
- Switching
Benefits
- medical and life insurance
- mobile handset
- call credit
- staff Unwired internet & Sky Pacific plans
- study leave
- recharge day for relaxation