Troubleshooting and resolving technical issues
Providing comprehensive support for both Geotab and partner products
Ensuring customer satisfaction through effective problem diagnosis and solution delivery
Handling support cases from initial contact through resolution
Maintaining detailed documentation
Contributing to 24/7 support operations
Working closely with customers, partners, and internal technical teams to escalate complex issues

Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued
1-3 years of experience in a customer service or technical support capacity
1-3 years of experience troubleshooting technical hardware and/or software issues
Expert-level Excel skills including creation of pivot tables and reports
Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued
Working knowledge of data warehouses such as Google BigQuery highly valued
Technical competence using Google Suite for business (Sheets, Docs, Slides)
Comfort speaking with customers by telephone, email, and chat
Strong analytical and problem-solving skills with excellent verbal and written communication
Strong interpersonal and relationship-building skills with the ability to engage with all levels of the organization
Highly organized with the ability to manage multiple tasks and projects simultaneously
Must stay current with technology and have the flexibility to adapt to growing market demands
Experience working within a technical or engineering organization is an asset
Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays

Technical Support Specialist

Key skills