System Engineer

Role Overview

• Solve business problems by performing analysis, preparing recommendation(s), and providing project leadership/management for successful implementation of relevant technology, business process modifications, and/or enhancements
• Design, configure, deploy, and maintain servers, storage, and network solutions, for both on-premises and cloud environments
• Monitor, measure, and optimize the performance of all network hardware, storage, compute, software, telephony, cabling, and data communications connections ensuring maximum uptime
• Identify, analyze, diagnose, research, and resolve technical problems for individuals and groups in an efficient manner; recognizing the proper course of action to take, communicating, and escalating severe issues as appropriate
• Provide escalated support for the Service Desk, Level II, and Senior Network Administrators and perform tactical problem resolution as required
• Assist with the implementation of security initiatives and cybersecurity-related projects
• Communicate highly technical information to both technical and non-technical personnel
• Develop and maintain network security, data integrity, and file system security processes and procedures
• Perform knowledge transfers among team members by preparing and maintaining documentation for networks, systems, processes, procedures, written instructions, and solutions to problems
• Monitor, maintain, and ensure the integrity of all system and infrastructure-related backup processes
• Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate
• Provide onsite infrastructure support 5 days a week within the Durham office locations
• Provide technical support for weekly company and department events
• Available to work after hours and weekends as required
• Assist onsite technicians with complex technical issues
• Other duties and projects as assigned by the supervisor
• Excellent time management ability to prioritize queues, projects, and other assignments
• Strong team player working on both shared and individual assignments.

Requirements

• At least 3-5 years of experience supporting servers and networking information systems and services in a corporate environment, preferably within the Life Sciences industry
• Bachelor's Degree in business or technology discipline or an equivalent combination of education and experience preferred
• Excellent knowledge of VMware, Cisco Meraki, Firewalls, Microsoft Active Directory, and Microsoft Azure.
• Experience in network, server, and storage configurations
• Skill in project and resource management
• Skill in planning, managing, and delivering of technical solutions
• Strong interpersonal skills and the ability to work collaboratively and will be an effective communicator with excellent written and verbal communication and presentation skills
• Ability to work as part of a team, both in a leadership role and as a contributing member of the company
• Experience with regulatory guidelines and managing environments containing regulated systems.
• WAP, network heatmap, and WiFi troubleshooting.
• Experience with SD-WAN and working with ISP carriers.

Tech Stack

• Azure
• Cloud
• Cyber Security
• Firewalls
• VMware

Benefits

• Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace.