Developing, implementing, and maintaining the organisation’s operational resilience framework.
End to end ownership of AEGIS’ Business Continuity Planning (BCP) and coordination of incident and crisis management arrangements.
Oversight and assurance of disaster recovery (DR) testing, physical security, facilities risk management, third party and outsourced service resilience, and cyber resilience.
Ensuring the company can withstand and recover from disruptions while meeting regulatory requirements and protecting policyholders, employees, and stakeholders.

Proven experience designing, implementing, and maintaining Operational Resilience, Business Continuity, and Disaster Recovery frameworks, ideally within a regulated environment (e.g., FCA/PRA or equivalent).
Solid understanding of regulatory expectations, industry standards, and best practices (e.g., UK Operational Resilience policy, ISO 22301), with experience in audit, compliance, and regulatory reporting.
Hands-on experience coordinating major incidents and crises, including escalation, executive decision support, post-incident reviews, and root-cause analysis.
Experience assessing and managing resilience risks associated with third-party suppliers and outsourced services within a regulated environment.
Demonstrated ability to plan, execute, and evaluate scenario-based, tabletop, and live resilience, BCP, and DR tests, translating outcomes into actionable improvements.
Solid understanding of cyber risk, incident response, and recovery, with experience aligning cyber resilience with business continuity and crisis management frameworks.
Experience overseeing physical security controls, site resilience, emergency response, and evacuation planning in partnership with Facilities Management.
Strong ability to engage senior leadership, regulators, technical teams, and third parties, with clear written and verbal communication for reports and briefings.
Experience developing and delivering resilience and crisis management training to embed organisational awareness and preparedness.

Operational Resilience and BCP Manager

Key skills