Managing a portfolio of customers across the full lifecycle, including onboarding, training, ongoing support, usage development, and renewal preparation.
Leading customer conversations to understand business objectives, use cases, and success criteria, and translating these insights into clear, actionable plans.
Delivering product training, workshops, and tailored enablement sessions aligned to customer needs and maturity levels, acting as a trusted advisor and the primary point of contact for product-related questions and guidance.
Applying strong analytical thinking and in-depth product expertise to help customers address complex business questions using patent and innovation data.
Monitoring customer engagement and proactively identifying opportunities to increase adoption, value realization, and long-term retention.
Identifying, documenting, and following up on product issues, while communicating clearly and professionally with customers and internal stakeholders.
Collaborating closely with Sales, Product, and other internal teams to share customer feedback, support demonstrations, and contribute to ongoing product improvement.
Building strong, long-term customer partnerships and helping to establish the foundation for sustainable growth and upsell opportunities.

A university degree in mathematics, natural sciences, engineering, economics, data analytics, or a comparable field
Experience in a customer-facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or a similar position
Strong analytical and problem-solving skills, with the ability to structure complex topics and explain them clearly and logically
Excellent communication and presentation skills, with confidence in engaging directly with international customers
Proven ability to manage expectations, build trust, and guide customers toward practical, value-driven outcomes
A proactive, structured, and well-organized working style, with the ability to learn new topics independently
A strong interest in technology trends, innovation, and data-driven decision-making
Proficiency in English and German and/or French.

Customer Success Manager, German

Key skills