Technical Implementation Specialist

Role Overview

• Follow the implementation lifecycle of one or more projects, including project analysis, solution configuration, deployment on customer environments (cloud and, where applicable, on-premise)
• Assist with the application deployment and configuration on container-based environments (Docker, Kubernetes) and AWS services
• Support customers throughout the project lifecycle, including User Acceptance Testing (UAT), go-live and post-go-live evolutive maintenance
• Collaborate with client technical teams (IT, security, compliance teams) during implementation, with particular attention to the requirements of banking and wealth management clients
• Execute troubleshooting in production, analysing structured logs, APM tools, distributed traces and observability platforms (OpenTelemetry, Grafana stack)
• Contribute to incident analysis and root-cause investigation, working closely with the product development team
• Produce and maintain technical documentation, runbooks and implementation playbooks to standardize and scale delivery processes
• Work in synergy with the product development team to feedback operational insights in a collaborative perspective of product improvement

Requirements

• 2-4 years of experience in technical support, software delivery or implementation activities for enterprise software solutions
• Good technical background with proven experience in Linux OS, microservices architectures
• Hands-on experience with containerization (Docker) and orchestration on Kubernetes
• Working knowledge of relational databases (PostgreSQL, MS SQL Server or equivalent)
• Familiarity with cloud environments, ideally AWS
• Ability to read and reason about application code and logs (Java / Spring Boot or equivalent JVM stack) for troubleshooting purposes
• Experience troubleshooting issues in production, including incident triage, log analysis and coordination with development teams
• Experience with observability tooling: structured logging, APM, distributed tracing, dashboards (Grafana, Prometheus, OpenTelemetry or comparable stacks)
• Fluent English
• Good understanding of Agile / Scrum principles and of typical SaaS delivery lifecycles
• Hands-on and collaborative attitude, with willingness to learn and support different project activities
• Excellent written and verbal communication skills, with the ability to interact effectively with both technical and non-technical client stakeholders
• Structured, root-cause oriented problem-solving mindset
• Awareness of working in a regulated environment, with attention to security and data protection good practices (ISO 27001, GDPR)
• Previous experience in financial services, wealth management, banking or other regulated industries
• Familiarity with CI/CD pipelines and infrastructure-as-code (Terraform, Helm)
• Scripting skills (Bash, Python) for diagnostics and lightweight automation
• Relevant certifications (AWS, Kubernetes / CKA, ITIL)
• Organized and reliable, with a practical and hands-on mindset
• Curious and willing to grow in a technical delivery environment
• Problem-solving mindset with a structured, root-cause approach
• True relationship builder, comfortable in dynamic and client-oriented environments
• Team player, able to collaborate effectively with delivery, product and engineering colleagues.

Tech Stack

• AWS
• Cloud
• Docker
• Grafana
• Java
• Kubernetes
• Linux
• Microservices
• MS SQL Server
• Postgres
• Prometheus
• Python
• Spring
• Spring Boot
• SpringBoot
• SQL
• Terraform

Benefits

• A challenging and progressive position within an international work environment.
• Permanent employment.
• Excellent remuneration pack & Benefits.
• Hybrid Work.
• Equality Policy: We are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.