Professional Services Consultant

Role Overview

• As a Professional Services Technical Consultant, you will design, develop, maintain, and support account reconciliation and positive pay solutions within the ARP/SMS platform from Fiserv.
• You will work directly with financial institution clients, internal delivery teams, and product stakeholders to deliver reliable mainframe-based solutions that support treasury management operations, exception processing, and reconciliation workflows.
• Your work will help clients manage critical transaction processing with accuracy, timeliness, and operational stability.
• Develop, modify, and maintain COBOL applications in an IBM z/OS environment supporting ARP/SMS batch and online processing.
• Configure and extend ARP/SMS functionality for positive pay reporting, same-day and next-day exception processing, and account reconciliation services.
• Customize file layouts, control tables, and reconciliation workflows to meet client business requirements for partial and full deposit reconciliation.
• Troubleshoot and resolve production incidents involving ARP/SMS jobs, Customer Information Control System (CICS) transactions, file transfers, and data integrity issues.
• Optimize COBOL programs, Job Control Language (JCL), and Database 2 (DB2) or Virtual Storage Access Method (VSAM) access methods to improve online performance and batch efficiency.
• Create and maintain technical specifications, runbooks, and workflow documentation to support implementation and ongoing production support.
• Collaborate with clients, internal delivery teams, and product stakeholders to define requirements, validate solutions, and support successful delivery.

Requirements

• 5+ years of experience developing and supporting mainframe applications in an IBM z/OS environment using COBOL, JCL, TSO/ISPF, CICS, and VSAM
• 5+ years of experience working with account reconciliation, positive pay, or treasury management processing in a financial services environment
• 4+ years of experience troubleshooting production incidents, resolving batch and online processing issues, and supporting data integrity in mainframe systems
• Experience configuring and supporting ARP/SMS modules, including positive pay exception reporting, reconciliation cycles, file layouts, and control tables
• Experience using debugging and analysis tools such as Xpediter, InterTest, or similar mainframe diagnostic tools
• Ability to analyze business requirements and translate them into technical solutions for batch and online processing workflows
• Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent combination of education, related experience and/or military experience

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.