Key skills
Communication
About this role
Role Overview
- Troubleshoot daily technical issues
- Assist customers with ongoing requests and technical questions
- Escalate complex problems to the appropriate department or team
- Handle customer complaints and provide solutions
- Guide customers through the use of the digital platform
- Capture client feedback and insights
- Maintain a comprehensive knowledge base
- Achieve targets for issue resolution and customer satisfaction
Requirements
- Proficient in written and spoken English
- Strong verbal and written communication skills
- Strong sense of ownership
- Experience in customer support and relationship management in technical areas
- Customer advocate
- Problem-solving skills
- Familiar with APIs, JSON, HTTP error handling, and root cause analysis
- Experience with tax technology or financial products is a plus
Benefits
- Evening shift role with working hours between 5:00 pm
- 1:00 am CET