Key skills
AWSAzureCloudDockerFirewallsGoogle Cloud PlatformGroovyJavaJenkinsKubernetesLinuxMavenPostgresPythonSQLBashGCPGoogle CloudBambooSAMLLDAPnpmCI/CDProduct ManagementCommunicationSnyk
About this role
Role Overview
- Debug, and troubleshoot incidents with Sonatype products and solutions
- Replicate customer issues
- Assist product management in developing and prioritizing enhancement lists
- Summarize, communicate, and escalate customer experiences to management
- Contribute to and maintain Knowledge Base
- Respond to customer inquiries via support cases, email, chat and phone
Requirements
- 6 months to 2 years' experience supporting complex enterprise software solutions
- Familiarity with the Java programming language
- Passion for providing the best support experience possible
- Exceptional communication skills
- written and verbal
- Familiarity with Linux command line tools
- Experience with networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)
- Experience with any of the following will be highly preferred: Java based application troubleshooting and support, Experience with basic scripting (Python, Bash, Groovy, etc.), SCM and CI/CD and associated tools (Jenkins, Bamboo, etc.), Component management build tools (Ant, Maven, npm, NuGet etc.), Container technologies (Docker, Kubernetes, etc.), SQL and databases (H2 and Postgres in particular), Sonatype, jFrog, Snyk, Whitesource or similar products, Software development (JAVA in particular), LDAP and SAML, Deployment/Configuration of Cloud platforms such AWS, Azure and GCP.
- Open to consider candidates who have graduated who have pass out in 2024/2025 and are currently working.
Tech Stack
- AWS
- Azure
- Cloud
- Docker
- Firewalls
- Google Cloud Platform
- Groovy
- Java
- Jenkins
- Kubernetes
- Linux
- Maven
- Postgres
- Python
- SQL
Benefits
- Parental leave
- Diversity and inclusion working groups
- Flexible working practices
- Paid Volunteer Time Off (VTO)
- Company Wellness Week