Key skills
CRMCommunication
About this role
Role Overview
- Be the first point of contact for German-speaking customers
- Handle inquiries via phone and email in German
- Process insurance claims and resolve customer issues efficiently
- Escalate complex cases following internal procedures
- Process new vehicle insurance applications
- Manage contract changes, conversions, and terminations
- Handle general correspondence and documentation
- Perform accurate contract logging
- Process address changes, account updates, and SEPA mandates
- Ensure timely handling of incoming documents
- Provide insurance advice and prepare tailored offers
- Cross-sell additional insurance products
- Support customer onboarding
- Schedule pension consultation appointments
Requirements
- Fluent German (C1+ level)
- Strong communication skills with a customer-first mindset
- Ability to simplify complex insurance topics
- Problem-solving mindset with focus on first-time resolution
- High attention to detail (especially in data entry & documentation)
- Ability to multitask across systems in a fast-paced environment
- Confident PC user (Windows, CRM systems, MS Office)
- Typing speed 25 WPM with 85% accuracy
- Minimum high school diploma
Benefits
- Up to 10% performance bonus (based on targets)
- Relocation Package: Option 1: Flight + hotel + agency fees fully covered
- Relocation Package: Option 2: €250 allowance + agency fees