Key skills
GraphQLAICRMLeadershipProject ManagementStakeholder ManagementCommunicationCustomer Success
About this role
Role Overview
- Lead customer discovery and design sessions to map business processes and define solutions.
- Design, build, and deploy integrations using low/no-code platforms and CRM automation tools.
- Collaborate with Engineering to validate technical feasibility.
- Manage complex, cross-functional deployments ensuring accountability and delivering on time.
- Champion continuous learning and enablement; train peers and document best practices.
- Collaborate with GTM leadership for new product pipeline and performance tracking.
Requirements
- 5–8 years in technical consulting, solutions engineering, or integration-focused project management.
- Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL).
- Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato).
- Practical understanding of AI workflow configuration, including prompt engineering.
- Proven ability to lead cross-functional projects with Engineering, Product, and Customer Success.
- Excellent communication and stakeholder management skills.
- A growth mindset.
Tech Stack
- GraphQL
Benefits
- Competitive salary package & benefits
- Work-life balance is important at Aircall
- Fast-learning environment, entrepreneurial and strong team spirit
- DE&I Statement promoting active inclusion
- Commitment to hiring a diverse and multicultural team