Verify patient insurance coverage for transportation services
Coordinate with in-network transportation providers to arrange patient rides
Manage complex booking scenarios requiring problem-solving and alternative solutions
Ensure all possible options are exhausted to secure transport for patients
Communicate effectively with medical insurance providers, patients, and internal teams
Maintain accurate records of bookings, verifications, and communications
Take ownership of cases from initiation through to successful resolution

Minimum 2+ years of experience in insurance verification and authorization, EMS operations, dispatch coordination, or medical transportation
Strong understanding of US healthcare or insurance-related workflows and healthcare transportation
Exceptional English communication skills
Proven ability to think critically and resolve complex coordination challenges
Strong organizational and time management skills
Client-service mindset with a proactive, solutions-driven approach
Ability to work independently and take ownership of tasks

Healthcare Transport and Insurance Verification Coordinator

Key skills