Global Account Manager

Role Overview

• Field sales executive focused on customers to achieve revenue and margin goals in assigned accounts
• Identifies customer needs and applies company’s value proposition to drive sales growth and improved profitability
• Develops strategic relationships and aligns customer and business goals, creating and managing a business and execution plan for shared success among the customer, vendor partners and the company
• Serves as the primary point of contact for the customer interface to the company's resources that drives and supports high levels of customer satisfaction and loyalty
• Develops strong, strategic relationships with customer(s) to identify and leverage the customers’ business goals, growth strategies and profit drivers
• Provides leadership and guidance in critical customer planning and engagement
• Engages customer(s) in joint planning that integrates the company's services, programs and supplier partnerships securing customer commitment for the development of a comprehensive investment in strategies
• Conducts regular business reviews with assigned accounts to track progress toward revenue and growth goals and owns execution of business plan
• Supports supplier's strategies by aligning solutions with customer to maximize profitable growth, and customer expansion
• Closely manages profitability by minimizing profit leaks and maximizing gross profit

Requirements

• Minimum experience required is typically 5+ years with bachelor's or equivalent
• Solid understanding of business, financials, products/services, the market, and the needs of assigned accounts
• Understands emerging market trends and interdependencies impacting customers
• May be recognized as an expert in one area
• Requires developed sales expertise across a defined portfolio of products/services/accounts
• Works independently or may lead teams to identify, pursue or manage accounts/opportunities with large size/strategic importance/risk of loss
• Acts as a resource for colleagues with less experience
• Collaborates with team and leadership
• Has direct contact with clients and decision makers

Benefits

• Generous Paid Time Off
• 401K and Pension Plan
• Paid Holidays
• Family Support (Paid Leave, Surrogacy, Adoption)
• Medical, Dental, Vision, and Life Insurance
• Long-term and Short-term Disability Insurance
• Health Savings Account / Flexible Spending Account
• Education Assistance
• Employee Development Resources
• Employee Wellness, Leadership Development and Mentorship Programs