Respond to approximately 80 customer emails and text messages per day.
Handle time-sensitive inquiries related to payments, account concerns, product or service issues, and troubleshooting with professionalism and urgency.
Develop expertise in customer service tools and platforms, including customer management systems, ordering platforms, payment systems, and ticketing software such as Zendesk.
Collaborate with operations, technical, and other cross-functional teams to resolve customer concerns and service-related issues.
Identify recurring customer concerns and escalate trends to management when necessary.
Process refunds, credits, or promotional offers when appropriate to address customer concerns.
Resolve customer inquiries accurately and efficiently while maintaining a high level of customer satisfaction.
Engage positively with customers and help foster a strong customer experience.

1–2 years of customer service, customer support, or related experience.
Proven ability to provide positive and effective customer support.
Experience working in a fast-paced, rapidly changing environment.
Ability to adapt to ambiguity and changing business needs.
Self-motivated and capable of working independently while meeting daily performance metrics and KPIs.
Strong technical aptitude and comfort learning new systems and software.
Experience using Zendesk or similar customer support platforms is preferred.

What We're Looking For

Customer Service Associate

Key skills