Technical Manager – Implementations, Delivery

Role Overview

• Lead and manage Technical Implementation Leads and Software Developers delivering customer-facing healthcare interoperability implementations and strategic customer initiatives.
• Provide hands-on technical leadership across discovery, solution design, estimation, implementation planning, troubleshooting, testing, deployment, and operational readiness activities.
• Lead technical implementation delivery across multiple concurrent customer projects while ensuring delivery quality, scalability, maintainability, and alignment with customer expectations.
• Provide hands-on technical guidance for HL7 FHIR, HL7 v2, CDA/CCDA, REST APIs, data mapping, SQL, validation, integration workflows, troubleshooting, and implementation best practices.
• Participate in customer-facing technical discussions, escalations, root cause analysis, mitigation planning, writing executive summaries, and implementation troubleshooting activities.
• Collaborate closely with Product, QA, CloudOps, Support, Architecture, Agile Leads, and Customer Success teams to deliver scalable and supportable customer solutions.
• Develop and maintain reusable implementation assets including buildbooks, implementation playbooks, troubleshooting guides, reference architectures, and solution/problem pattern libraries.
• Identify recurring implementation challenges, operational gaps, customer pain points, and technical risks and translate them into actionable process improvements, feature requests, and bug reports.
• Drive implementation quality through technical reviews, implementation standards, testing practices, peer mentorship, and reduction of delivery defects and rework.
• Mentor, guide, and support Technical Implementation Leads and Software Developers through technical coaching, prioritization guidance, workload management, and professional development.
• Ensure implementation work is properly documented through Jira, technical documentation, testing evidence, operational handover materials, and implementation standards.
• Research, evaluate, and recommend technologies, implementation patterns, and operational improvements for new and existing customer solutions and platform capabilities.

Requirements

• 8+ years of experience in software development, technical implementations, healthcare interoperability, clinical informatics, or equivalent senior-level technical delivery experience, combined with 3+ years of experience managing and/or leading technical resources.
• Expertise in Kubernetes, Docker, cloud-native environments, distributed systems, monitoring, event-driven architectures, healthcare platform deployments, and cloud implementation practices.
• Demonstrated experience troubleshooting customer-facing implementation, integration, data ingestion, scalability, performance, infrastructure, and operational issues in complex enterprise environments.
• Experience working with relational and/or distributed database technologies such as PostgreSQL, SQL Server, Oracle, MongoDB, or similar enterprise data platforms.
• Strong understanding of software development and implementation lifecycle management including solution design, estimation, APIs, HL7 FHIR, HL7 v2, code reviews, source control management, build processes, testing, deployment coordination, and versioning.
• Strong healthcare domain experience including payer, provider, interoperability, terminology, CMS, or regulatory healthcare implementation programs.
• Excellent written, verbal, interpersonal, organizational, and stakeholder management skills.
• Ability to communicate effectively with both technical and non-technical stakeholders, including participation in customer-facing technical discussions and escalations.
• Post-secondary education in informatics, computer science, engineering, or a related technical field and/or equivalent practical experience preferred.

Tech Stack

• Cloud
• Distributed Systems
• Docker
• Kubernetes
• MongoDB
• Oracle
• Postgres
• SQL

Benefits

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club