Senior Staff Engineer – Commercial Field Service

GE Aerospace is looking for a Senior Staff Engineer to join their Commercial Field Service organization. The role involves providing program leadership, technical direction, and hands-on troubleshooting assistance to customers in the operation, inspection, maintenance, and repair of jet engine product lines.

Responsibilities:

• Support customer issue resolutions, fleet issues, service bulletin implementations, monitoring and diagnostics, fleet configuration, and outage management
• Interpret OEM & technical manuals where necessary
• Review effectiveness of maintenance actions to identify training need opportunities
• Utilize our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements
• Produce data analytics and timely reporting of production status, program updates, events, and trends to key internal stakeholders
• Provide recommendations on opportunities for proactive maintenance; direct and facilitate any necessary rework to assure engine serviceability meets new aircraft requirements for certification
• Share voice of customer insights to key internal stakeholders regularly to assist with data collection and timely reporting of performance analyses, marketing intelligence, and potential sales opportunities
• Manage office space needs including but not limited to supplies management
• Own personnel scheduling for the site
• Flexibility and willingness to work onsite to support around-the-clock operations at the customer as needed on weekends and holidays
• Standard working hours for this position are 8:30 AM – 5:00 PM EST (factors a 30min lunch break)

Requirements:

• Bachelors degree from an accredited college or university and 5+ years of full time working experience in airline operations or maintenance planning, engineering, aviation propulsion, or related field (or a minimum high school diploma / GED with an additional 4+ years of full time working experience in airline operations or maintenance planning, engineering, aviation propulsion, or related field)
• Deep technical expertise in aircraft engine or turbomachinery equipment
• Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders
• Self-directed with the ability to solve complex problems using sound judgement and critical thinking
• Ability to lead and deliver on result orientated priorities using strong project management, analytical, time management and prioritization skills
• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer
• Passion to gain a deeper understanding of the commercial function and driving success for Aerospace with internal/external stakeholders, our customers, partners and colleagues
• Embody the GE Behaviors including Customer Driven, Respect for People, Continuous Improvement