About this role
Role Overview
- Provide customer support for analyzer and measurement systems installed in Pulp & Paper manufacturing process
- Carry out service calls on a preventative and reactive basis as required, undertaking service and repair of products and systems to deliver against customers’ requirements
- Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering and fabrication errors
- Report back on the completed service outlining the activities carried out, faults found and any future recommendations for improving the service offering
- Train customer staff in methods to maintain and repair the equipment, to ensure knowledge is transferred
- Conduct audits at customer sites to record and analyze process improvement opportunities
Requirements
- 4+ years experience in the field with instrumentation and electromechanics preferably in a pulp and paper manufacturing environment
- A technical school diploma in instrumentation, electromechanics, or mechatronics
- A University bachelor’s degree in Electro-Mechanical or similar engineering
- Must be electro-mechanically inclined, computer-based system literate, self-guided, and have a strong work ethic
- Self-motivated who excels both independently and as part of a team
- Comfortable handling customer pressure, staying focused, and collaborating effectively
- Overall travel expectations are up to 75%
- This position requires a valid driver’s license
- Understanding of paper machines paper making process
Benefits
- Generous wage and benefits package
- Company-funded registered pension plan