Own cost classification, billing and collections for assigned customer portfolio
Be responsible for supporting Service Account Manager (SAM) with outage planning, internal service partner purchase orders (PO's), and external vendor requisitions.
Manage Project Controls Analyst (PCA) or other cost tracking personnel for outages within assigned customer base.
Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs
Collect time sheets from vendors and suppliers; calculate and generate invoices for billing
Be responsible for organizing Post Outage Reviews and distribution and collection of Customer Feedback Surveys.
Update and maintain input in GE’s OneSteam ERP system and WBS structure.
Support SAM as needed in customer communication, outage closeout and customer relationship deliverables
Serve as SME for financial elements of Outage Assistant (OA)

Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role
Knowledge & experience within the power generation services, industrial, manufacturing industry
Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages
Strong quality background
Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)
Field Services Portal (FSP) and/ or PowerMax/OneSteam
Proficient in IT systems with ability to learn and adapt to new systems quickly
Good financial knowledge and commercial / contractual experience
Demonstrated communication & organizational skills
Strong interpersonal skills

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

Customer Fulfillment Manager

Key skills