Commercial and Technical Solutions Leader

Role Overview

• Drives customer satisfaction and operational excellence for the third-party segment by leading strategic, cross-functional technical and commercial support initiatives.
• Provides platform support, oversees technical issue resolution, advances fulfillment and customer support priorities, develops commercial offerings and solutions, and contributes to overall business and operational performance.
• Execute projects focused on growth and expansion in the third-party segment.
• Support and lead strategic initiatives on parts and pricing strategies, digital technology enhancements, and expansion of service offerings to better serve our third party channels.
• Work closely with Product Management, Asset Management, Repair Development and Productivity/Cost teams to define MGPP, develop offerings, and implement growth strategy for third party segment.
• Manage the technical inquiry portal for third party channels from submission through resolution, ensuring timely updates and on-time delivery against customer required dates.
• Lead strategy and support product management for the LM1600 platform, specializing in product end of life.
• Support proposal development and sales for new engines and rotable offerings, along with other project driven sales opportunities with third party channels.
• Serve as the primary technical point of contact for external customers, leading solution discussions, clarifying requirements, and driving resolution for the ASP and CRP (component repair provider customers in conjunction with relevant Aero Alliance and GE Aviation stakeholders).
• Provide primary SME support to the Supply Chain Fulfillment team in resolving alternate P/N, S/B, and configuration related questions.
• Track ASP depot engine inductions and non-OEM material usage across ASP/CRP network; define strategies for reduction of non-OEM material usage.
• Partner with forecasting team to align and improve induction forecasts and provisioning processes with ASPs/CRPs.
• Manage engineering SOWs and funding for ASP/CRP customer technical support.

Requirements

• Bachelor's Degree in Engineering, Physics, Chemistry, Mathematics, Computer Science, Business or related field of study from an accredited college or university
• Minimum of 7+ years of experience in Engineering, Product Management, Finance, Consulting or Commercial Function
• Minimum 3 years’ experience in Aeroderivative services, or related Technical, Commercial function
• Knowledge of Aeroderivative engines, modules, spare parts and repair services
• Experience in aviation/industrial segment working with third party channels or revenue share partner structures
• Self-directed with demonstrated problem solving skills
• Strong data analytics and critical thinking skills
• Experience building data driven business cases
• Project management experience, self-directed with demonstrated project execution skills.
• Displays good interpersonal skills, and able to communicate well with internal and external customers
• Demonstrated ability to meet goals and objectives
• Excellent interaction with and between teams and ability to learn and adapt
• Understands business objectives and drives specific tasks required to meet the objectives
• Anticipates customer needs and ensures that they are met
• Measures processes and performance through the customer's eyes
• Communicates messages clearly and concisely.

Benefits

• medical
• dental
• vision
• prescription drug coverage
• access to Health Coach from GE Vernova
• 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan
• tax-advantaged 401(k) savings opportunity with company matching contributions
• company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off