Provide support to employees and managers via email, phone, Microsoft Teams and helpdesk tickets;
Handle requests related to Personnel Administration, Benefits, Hiring and Termination;
Monitor SLAs and service performance indicators;
Assist with employee record changes and system updates;
Resolve discrepancies and provide support to internal client areas;
Ensure compliance with internal policies and labor regulations;
Support processes related to eSocial, payroll and operational controls;

Bachelor's degree in Human Resources, Business Administration or related fields;
Strong focus on servicing employees and internal customers;
Intermediate proficiency in Microsoft Office;

Medical and dental insurance
Aché and Biosintética medications provided at no cost for you and your direct dependents
Preventive exams with no co-payment
On-site medical consultations and sample collection*
Wellhub (formerly Gympass)
"Estar Bem Aché" is our integrated wellness program, designed to care for the mental, physical, social, financial, occupational and intellectual well-being of employees and their legal dependents
Support programs for pregnant and postpartum employees and their spouses
Partnerships and agreements offering scholarships and educational discounts at various institutions
Results Participation Program (PPR)
Private pension plan (1:1 employer match)
On-site cafeteria and meal allowance
Transportation voucher, parking or company shuttle*
Childcare subsidy or on-site daycare at the Guarulhos facility
Short Fridays exclusively at the Guarulhos office for administrative positions
Christmas gift

Mid-level HR Administration Analyst – Employee Service Focus

About this role